Jonathan Carabba

About Jonathan Carabba

Hi, I\'m Jonathan, but friends and fam call me Jono. I\'ve been customer-obsessed for 15+ years. First as a successful Small Business Owner and more recently as a thriving SaaS Account Manager and Customer Success Manager.I have experience managing the entire customer lifecycle from new sales, to onboarding and expansion, all the way through contract renewal, for very large books of business (up to $5M). I\'m currently a Customer Success Manager at Mighty Networks, where I partner closely with course creators and community builders to drive both revenue and social impact through branded mobile apps built on Mighty\'s incredibly powerful software platform. My book of business includes prestigious national universities, to small regional businesses, to non-profits, to content creators with massive followings. Before Mighty, I spent a few years at GRIN, a leading influencer marketing SaaS company that reached a $1B valuation while I was a part of the team. At GRIN, I started as a BDR in the Sales org before being promoted into the Customer Success org as a renewals-and-expansion focused Account Manager. After that, I was invited to be a part of the CSM team. My time at GRIN was a masterclass in the high-paced tech startup life, sales and customer success. Before GRIN, I spent 12 years as the co-founder of Submerge Magazine, a highly influential biweekly arts and entertainment publication in the greater Sacramento area. KNOWLEDGE, SKILLS & ABILITIESSaaS - Account Management - Renewal Management - Onboarding - Product Trainings & Demonstrations - Sales - Relationship Building - Active Listening - Negotiation - Churn Mitigation - Accurately Forecasting - Ability to Thrive in High-Paced, High-Pressure Work Environment - Rapport Building - Change Management - Influencer Marketing - Affiliate Marketing - Mobile Apps - Memberships & Subscriptions - Community & Courses TECH STACK EXPERTISESalesforce - HubSpot - Dock - ChatGPT - Glean - DocuSign - DealHub - Grain - Gong - Clari - Outreach - Intercom - Google Workspace - Guru - Loom - Drift - Calendly - LeadIQ - Okta - Showpad - Slack - Zoom + MoreINTERESTING TIDBITSSongwriter and guitarist in a local band.Appeared on Capital Public Radio’s \"Insight\" program multiple times.Avid snowboarder and cyclist.

Experience

1. Customer Success Manager Community Strategist

   Mighty Networks

   Jun 2024 — Present

   As a CSM on the Mighty Pro team, I help course creators and community builders drive both revenue and social impact through the power of customizable software partnered with white-labeled mobile apps- My book of business consists of 60+ SMB, Mid-Market and Enterprise accounts representing over $2M in ARR and includes everything from prestigious universities, to best-selling authors, and industry thought-leaders- I oversee the entire post-sales customer lifecycle for my book of business, from onboarding through contract renewal.

Education

• California State University, Chico

  Bachelor of Arts - BA