Jennifer Capuchino
Client Experience Leader | Building High-Performance Teams | Enhancing Client Retention
- Role
- Senior Resource Manager at ICE Mortgage Technology
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Jennifer Capuchino
Award-winning Client Support Executive with a demonstrated history of exceeding Client…
Experience
Senior Resource Manager
Sep 2023 — Present · US
Education
California State University-Sacramento
BS
1993 — 1996
San José State University
Liberal Arts
1990 — 1991
West Valley College
Associate's degree
1991 — 1993
Skills
- Customer Retention
- Customer Service
- Customer Satisfaction
- Contact Centers
- Management
- Customer Experience
- Performance Management
- Crm
- Ivr
- Call Centers
- Business Analysis
- Leadership
- Process Improvement
- Call Center
- Vendor Management
- Salesforce.com
- Online Advertising
- Saas
- Account Management
- Cross-Functional Team Leadership
- Workforce Management
- Acd
- Team Leadership
- Strategic Planning
- Quality Assurance
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