Jc Madriz
Member Advocate @Sana
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WORK HISTORY
Member Advocate @Sana
New York, NY, US
Provide white glove service and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email)- Help new customers with onboarding, ensuring members understand and select appropriate health plans and other steps- Assist members with issues around their care journey - from finding a provider, issues with claims, referring them to expert clinical care, and escalations- Provide feedback to the other teams about member support trends to enhance user experience- Strive to make sure members feel taken care of and love our service.
EDUCATION
Miami Dade College
Associate's Degree, Theatre/Theater
Florida International University
Bachelor of Fine Arts (B.F.A.), Theatre/Theater
ABOUT JC MADRIZ
Operations, customer success, client support, communications, and administrative professional with over a decade of experience working in healthcare and insurance tech start-ups
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