Jc J.
Managing hotel front desk systems, guest data, and service workflows. Now I help organizations deliver the same 5-star experience in the digital age by using AI, automation, and customer platforms.
- Role
- Tier 2 Technical Support at NationsBenefits
- Location
- Williamsburg, VA, US
- LinkedIn followers
- 500 followers
About Jc J.
As a Customer Success and Technical Support Leader with over 15 years of experience, I…
Experience
Tier 2 Technical Support
Jan 2025 — Present
Advanced Technical Support: Handle escalated inquiries from Tier 1 support, diagnosing and resolving intricate technical problems related to our services and platforms.
Education
University of Michigan
Associate of Arts and Sciences - AAS
2023 — 2026
The University of Hong Kong
BLOCK CHAIN AND FINTECH IN BUSINESS
Thomas Nelson Community College
Associate of Science - AS
2000 — 2003
Toastmasters International
Public Speaking/Leadership
2018 — 2018
Arizona State University
AWS Cloud Foundations
2025 — 2025
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