Jc Cleofe

Qa Lead @SoCalGas

Los Angeles, CA, US
EMAILS
j••••••@socalgas.com
MOBILE NUMBERS
+16•••••••38

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WORK HISTORY

Jul 2017 — Present

Qa Lead @SoCalGas

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Los Angeles, CA, US

EDUCATION

1996 — 1998

California State University-San Bernardino

Communication and Media Studies

2001 — 2004

University of Phoenix-Southern California Campus

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

2017 — 2017

Caltech

Project Management

SKILLS

Salesforce.comBusiness ProcessCustomer ServiceVisioLeadershipAccessMicrosoft ExcelPublic SpeakingCall CentersBusiness AnalysisOutlookMicrosoft OfficeProcess ImprovementCustomer SatisfactionSharepointWindowsRequirements AnalysisRequirements GatheringProject ManagementSdlcSocial MediaQuality AssuranceAnalysisBusiness Intelligence

ABOUT JC CLEOFE

Over 5 years of experience as a Business Analyst• Skilled in leading teams of diverse backgrounds to make sound business decisions based on analysis of short and long term business needs• Work closely with project stakeholders, SMEs, and business clients to understand the requirements and specifications for new applications along with re-engineering existing applications• Able to take a large conceptual problem or project, break it into components, establish plans and a critical path, achieve incremental goals and deliver on time• Conduct User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance issues• Familiar with testing tools to design and develop test plans and test scripts• Creative and innovative thinker, with excellent communication skills bringing energy, enthusiasm and leadership to problem resolution• Proven multi-tasking abilities with attention to detail and ability to work efficiently in a fast-paced work environment

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