Juana Jc Ayers

Senior Vice President of Human Resources @Cherokee Nation Entertainment

Tulsa, OK, US

Provide strategic oversight for HR operations across the gaming and hospitality portfolio, both tribal and commercial properties.• Collaborate with senior leadership and cross-functional departments to develop and refine the overall strategic plan and operational plans, ensuring successful implementation and alignment across the organization.• Develop and execute HR strategic framework that align with the company’s business objectives ensuring consistency and standardization in HR practices.• Completed HR stakeholder survey and met with all levels of operations leadership, in addition to conducting a comprehensive engagement/360 hybrid survey to assess HR service gaps and opportunities.• Designed comprehensive talent development strategy to ensure leadership bench-strength to address gaps and in preparation for plans to scale the commercial segment of the business.• Evaluated and designed a comprehensive workforce management system to optimize labor costs. This included balancing the full-time/part-time/on-call ratio, automating and expanding the use of dual-rating, minimizing overtime and temp agency costs.• Designed and established a team member value proposition based on a holistic approach to wellbeing that includes benefits related to physical, emotional, social, financial and career wellbeing. • Revamped performance appraisal process for leaders to include technical/functional requirements as well as team member development expectations and soft skills that drive productivity, engagement and retention.• Managed labor negotiations and successfully introduced performance appraisals for union team members as part of the contract negotiations process.• Created a company-wide team member appreciation program as well as an intranet-based social platform for team member recognition.

University of West Florida

Master's Degree

University of West Florida

Bachelor's Degree