James Bruce

Engagement Operations Manager @Equal Experts

London, GB

Accountable for the operational excellence and seamless staffing / people delivery of Equal Experts largest global account - The John Lewis Partnership.The account scaled from 150 Consultants to 400+ over a 3 year period - technology, delivery, product, data and AI specialists from the UK, EU, South Africa and India.Responsibilities- Served as the primary client contact for all staffing, onboarding, and operational matters- Worked closely with the Engagement Manager, Leadership and Exec to ensure account success and JLP satisfaction- Key escalation point for all people and operational issues / pastoral care & psychological safety of team members- Accountable for the day-to-day operational management and staffing activities with the local Business unit people teams- Global staffing and resource planning, aligning team skills with client needs - 20+ new starters each month, average of 30+ open requirements at any given time- Managed the end-to-end onboarding and off boarding process for all engagement team members- Fostered collaboration between delivery teams, global operations, global people teams and finance- Oversaw key financial administration, including invoicing, timesheet reconciliation, investment spend and P&L management- Managed and report on data / analysis to support forecasting and quarterly portfolio reviews- Proactively manage operational risks- Ensured consistent adherence to all Service Level Agreements (SLAs).

Swansea University / Prifysgol Abertawe

BSc (Hons), Biology