Jason Brown

About Jason Brown

Accomplished and results driven Sr. Manager of Quality Assurance with extensive experience in designing, implementing, and continuously improving robust Quality Management Systems (QMS) within large-scale restaurant and food service environments. Proven ability to drive significant operational efficiencies, enhanced compliance, and elevated product quality through strategic oversight, cross-functional leadership, and data storytelling. Adept at automating critical processes, leading complex initiatives, and fostering a culture of quality.

Experience

1. Quality Assurance Senior Manager

   Dine Brands Global

   Feb 2025 — Present · Pasadena, CA, US

   Spearheaded the procurement, design, implementation, and continuous improvement of a comprehensive Quality Management System (QMS), integrating workflows, roles, hierarchies, products, suppliers, distributors, and approval processes to establish a consistent, centralized database. • Automated critical quality processes including the first restaurant level recall system and direct product quality incident submission entry, which has decreased the response time for quality incidents by 80%. • Increased restaurant engagement with quality processes by 35% in 3 months through user centric system design and direct feedback incorporation.• Achieved a 1700% increase in compliance within a 45-day window by driving user adoption, improved data accessibility, and streamlined reporting. • Oversaw general product quality, product compliance, and supplier / distributor adherence to Dine Brands’ quality standards. • Managed the product quality team leading to an annual increase of 15% in product quality audits and a significant increase in actionable product quality improvements implemented across brands.• Led the Request for Proposal (RFP) process for a new QMS, a large-scale project with significant organizational impact potential providing substantial cost savings.

Education

• Naugatuck High School

  High School Diploma, a general

  1994 — 1999

• University of Connecticut

  Bachelor of Science - BS, Geology/Earth Science, General

  1999 — 2002

• Los Angeles Film School

  Certificate, Production Designer

  2007 — 2008

Skills

• Customer Service
• Training
• Marketing
• Creative Writing
• Microsoft Office
• Sales
• Powerpoint
• Microsoft Excel
• Television
• Microsoft Word
• Film
• Loans
• Event Planning
• Film Production
• New Media
• Social Media
• Editing
• Credit