Brent Sparks
Executive Director - Product Management
- Role
- Director of Product Management at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Brent Sparks
Technology and Business leader with deep operational and product experience across design, development and deployment. Lead teams to build solutions using digital and native mobile capabilities, conversational AI, Agentic,omnichannel, IVA, CRM, CTI, messaging, virtual assistants, call routing, and proactive notifications. Skilled at leading innovative change. Proficient at guiding high cost, high value, large scale projects in the customer experience environment. Expertise in team leadership, product management, business analysis, platform mergers and consolidation, and data driven methodologies. Passionate about the possibilities Gen AI and model based innovations can bring to the current and employee experience.CORE COMPETENCIES & TECHNOLOGIESProduct Development | Team Leadership | Strategic Advisor & Consultant | Product Leader & Strategist | Cross Functional Collaboration | Customer Service Technologies | Digital/Service Technologies | Agile / Scrum Methodologies | Emerging Technologies | Product Launches & Migrations | Project Management | Business Analysis | Product Management & Design | Platform Mergers and Consolidations
Experience
Director of Product Management
Jan 2023 — Present · Charlotte, NC, US
Lead a team of Business and Product leaders to drive operational efficiencies for Wells Fargo Contact Centers. Through a focus on benefit analysis, design, and effective delivery, we drive improved efficiency and customer experiences for Wells Fargo customers and employees as they engage with us for support across a variety of contact center channels.
Education
University of California, Berkeley
Leading Innovative Change
2019 — 2019
University of North Carolina at Charlotte
Bachelor of Applied Science (BASc), Business Administration/Marketing
1989 — 1993
Skills
- Cross-Functional Team Leadership
- Ivr
- Mergers & Acquisitions
- Banking
- Strategy
- Cti
- Customer Experience
- Outsourcing
- Training
- Call Centers
- Telecommunications
- Analytics
- Business Strategy
- Troubleshooting
- Call Center
- Leadership
- Financial Services
- Crm
- Process Improvement
- Business Analysis
- Saas
- Team Leadership
- Vendor Management
- Project Management
- Change Management
- Enterprise Software
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