Joachim Bolkart
Account Manager Mid Market @Personio
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WORK HISTORY
Account Manager Mid Market @Personio
Munich, DE
As an Account Manager, I\'m responsible for maximizing our recurring revenue. With a portfolio of ~80 accounts, I actively promote customer loyalty. In this role, I work closely as a trusted advisor with our mid-market customers in the German market.Key Responsibilities- Account Management: Establish strong client relationships and serve as the primary contact alongside the Customer Success Manager to drive customer growth- Renewal Management: Lead subscription renewals by preparing offers, negotiating terms, and documenting insights, while crafting solutions that benefit both customers and Personio long-term- Expansion Management: Identify upsell opportunities, conduct product demos, and negotiate deals, simplifying complex sales and highlighting the value of our solutions to key stakeholders- Risk Management: Proactively manage risks by addressing potential downgrades or cancellations, handling escalations, and confirming cancellations, ensuring customer satisfaction and retention.
EDUCATION
Hochschule München University of Applied Sciences
Master of Science (M.Sc.), Business Administration: Applied Business Innovation
Hochschule für angewandte Wissenschaften Kempten
Bachelor of Arts (B.A.), Betriebswirtschaft
Siemens Professional Education
State-approved apprenticeship, Office Management Assistant
National Central University
Master's degree, Business Administration / Finance
ABOUT JOACHIM BOLKART
As an Account Manager with 4+ years of experience, my top priority is fostering sustainable client relationships and ensuring long-term success for both clients and Personio. I excel at building relationships and quickly adapting to new conditions, thriving in dynamic environments. I\'m solution-oriented and enjoy collaborating within my team to develop new approaches that enhance our work environment daily. A strong advocate for digitalization and SaaS, I\'m passionate about delivering this value to our customer.
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