James Gable

About James Gable

As a dynamic leader in the beauty and retail industries, I bring over a decade of experience transforming customer experiences, building high-performing teams, and driving strategic growth. From managing immersive service rollouts to spearheading brand education initiatives, my career has been rooted in creating meaningful connections between people, products, and experiences. Most recently, I led service and experience strategy at JCPenney Beauty + Salon, where I designed and executed service launches, brand activations, and customer engagement events—enhancing visibility and boosting customer retention. Previously, my work with Sephora inside JCPenney ranged from leading field operations to developing innovative training and communication strategies, giving me a 360° perspective on how to drive results through cross-functional collaboration. I thrive in fast-paced environments where I can align vision with execution, bring teams together around a shared goal, and solve complex problems with a mix of data, creativity, and empathy. Whether building new service offerings or creating engaging events, I’m passionate about the details that shape the customer journey—and the strategy behind the scenes that makes it happen. Let’s connect if you’re passionate about experience design, brand storytelling, or inspiring connection in the beauty or retail space. •AREA OF EXPERTISE• Leadership, Talent Development, Strategy, Change Management, Training, Team Building, Strategic Thinking, Project Management, Research, Time Management, Customer Service, Analysis, Sales, Marketing, Brand Development, Operations, Budgeting, Inventory, Human Resources, Brand Management •SKILLS• Management, Teamwork, Public Speaking, Collaboration, Problem Solving, Strategic Planning, Conflict Resolution, Process Improvement, Scheduling, Analytics, Retail Design, Presentations, Promotions, P&L Management, Strategic Direction, Marketing Strategy, Service Sales, Retail Operations, Sales Operations, Recruit, Staffing, Hiring, Coach •TECHNICAL COMPETENCY• Microsoft Office, Word, Excel, Outlook, PowerPoint, SharePoint, Oracle, Facebook, Instagram, Linkedin, Pinterest, Microsoft Teams, Zoom, Brainier LMS, Meevo Scheduling

Experience

1. Director, Beauty Salon Services and Experiences

   JCPenney

   Feb 2024 — Present

Education

• University of Missouri-Columbia

  BS

  1987 — 1991