Jon Benditz

About Jon Benditz

With over 2 decades of experience in technology and printing, I am currently leading as the Director of Professional Services at PageDNA. My mission is to streamline implementations and web-to-print storefront builds. Beyond managing projects and leading a team of dedicated programmers, I\'m committed to fostering software adoption and enhancing user experiences. My work is guided by values that resonate with PageDNA\'s culture, including innovation, customer success, and collaborative growth.At PageDNA, I\'ve successfully managed the implementation of numerous new customers onto our platform, developing a unique software adoption technique that accelerates client onboarding. My approach involves leveraging web design skills and Python knowledge to create an intuitive user experience. By crafting comprehensive documentation and improving departmental procedures, we\'ve established a robust framework that supports our clients and their customers in fully utilizing our cutting-edge software solutions.

Experience

1. VP of Customer Success

   Pagedna

   Dec 2024 — Present · Cleburne, TX, US

   In this expanded leadership role, I’m honored to further elevate the customer experience while collaborating across multiple teams to drive growth, innovation, and operational excellence. Here’s what this next chapter entails:Expanding My Focus: • Partnering on account review and renewals processes to ensure long-term customer success. • Engaging in troubleshooting meetings to address challenges proactively. • Collaborating with our Sales Team to align sales efforts, outbound strategies, and impactful presentations. • Actively participating in Product Team discussions, bringing the voice of the customer to the forefront of development. • Representing Customer Success at the annual owners/board meetings.Driving Customer Success Through Product Advocacy:As the internalized voice of our customers, I’ll be leveraging my firsthand experience with our tools and interfaces to influence product development in meaningful ways. Efficiency with these tools is critical to our company’s growth and to delivering unparalleled customer success.Collaborative Leadership: • Continuing to lead and empower our incredible Implementation Managers and Professional Services TeamProduct Partnership: • Joining the Product Team to represent customer needs, partnering with engineering and product leaders to shape innovative solutions. • Gaining deeper insight into the cost, complexity, and impact of building successful new features for our customers and internal teams.This role is an incredible opportunity to bridge customer advocacy with operational excellence, and I couldn’t be more excited to contribute to our company’s success in new and impactful ways!

Education

• ITU University Online

  Information Technology Project Management

  2016

• Waubonsee Community College

  Graphic Design, Web Design

  2003 — 2006

Skills

• Adobe Creative Suite
• Mysql
• Wordpress
• Photography
• Video Production
• Adobe Audition
• Css
• Digital Printing
• Live Broadcast
• Digital Photography
• Indesign
• Online Print Solutions
• Social Media
• Front-End
• Apple Motion
• Mac
• Web Development
• Zend Framework
• Video Editing
• Wide Format Printing
• Facebook
• Pagedna
• Illustrator
• Camera Operating
• Broadcast Production
• Jquery
• Direct Mail
• E-Commerce
• Social Networking
• Public Broadcasting
• Web Design
• Streaming Media
• Mvc
• Graphic Design
• Email Marketing
• Php
• Html
• Offset Printing
• Google Analytics
• Photoshop