Jean-Baptiste Eigenschenck

WORK HISTORY

EDUCATION

SKILLS

ABOUT JEAN-BAPTISTE EIGENSCHENCK

Co-founder of HAPIK, we have been developing experiential sport-leisure concepts for nearly 10 years, designed to be scalable, profitable and human-centred, with high operational intensity.HAPIK was born from a simple belief:Sport-leisure should not only entertain — it should help people grow, build confidence, push their limits and create connections.We therefore designed a unique experience at the crossroads of video games and climbing, where people learn through play, fear becomes a driver, and the smile at the summit matters as much as performance.Behind the customer experience lies a strongly structured entrepreneurial project.HAPIK was conceived as a non-digital, non-replicable product, perfectly complementary to shopping centres, capable of generating recurring footfall, longer dwell time and strong local value.The result: a concept quickly embraced by real estate operators and rolled out at scale, with numerous centres opened in just a few years, in France and internationally.My role within HAPIK has always been deeply operational and strategic:structuring, securing and scaling a network of centres, while supporting on-the-ground teams on a daily basis.Over the years, I have developed strong expertise in multi-site management, particularly across three key pillars of sport-leisure and retail- Performance management: KPI tracking (revenue, EBITDA, payroll), cost and resource optimisation- Operational excellence & safety: procedures, ERP compliance, risk management, finance, cash and HR- Profit centre development: local anchoring, customer experience, satisfaction, upselling and team developmentToday, as European Operations Director & co-founder, I continue to do what I enjoy most:Building, structuring and passing on knowledge, in support of engaged teams and projects where sport becomes a lever for meaning, performance and self-confidence.Our purpose: “The higher the summit, the bigger the smile.”