John Bernard B.

Senior Network Analyst @Northern Health - BC

BC, CA

Network Infrastructure Management Operation Support: Operations, LAN, WAN, SD-WAN, Loadbalancer, Security, Data Center, and Project Implementation)• Provide design, analysis, implementation, and Operations support to Northern Health in accordance with the terms of Service Level Agreements (SLAs).• Provides second level of technical support for problem calls as required, in the area of Technology Services.• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems.• Designs and configures LAN, WLAN, and WAN, including network devices, cabling, and peripheral equipment.• Maintains network services by analyzing and diagnosing network problems and implementing the solutions.• Provides technical training and overview to staff in other ITS portfolios.• Provides leadership in the area of technical planning and applied technologies.• Coordinates network projects as required; meets with managers to review current methodologies; identifies resource requirements; project milestones and deliverables; performs feasibility studies, cost/benefit analyses, and project planning; maintains project documentation, evaluation criteria, and authorizations.• Develop policies, procedures, and documentation relating to the configuration, operation, and maintenance of local area and wide area networks.• Maintains a database of networks, network equipment, and related equipment for Northern Health.• Prepares work plans for implementation of hardware and software and provides training or orientation to department staff and users.• Liaises with vendors to ensure that network issues are resolved in a timely and cost-effective manner.

Fanshawe College

Postgraduate Certificate

Mapúa University

Bachelor's degree in Electronics Engineering