Jagadeesan Jag Baskar
End User Support Specialist @Harry Rosen
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WORK HISTORY
End User Support Specialist @Harry Rosen
ON, CA
Supported 200+ employees in hybrid environments, resolving hardware, software, and network issues with minimal downtime.• Managed Intune, JAMF, and AirWatch MDM deployments, improving device onboarding efficiency and asset visibility.• Resolved Microsoft 365, VPN, Remote Desktop, and Active Directory issues, enabling secure and productive hybrid work.• Improved incident response times by 20% through optimized Jira workflows and stronger IT documentation.• Delivered executive and end-user support, consistently meeting SLA-driven service standards in high-priority scenarios.
EDUCATION
Annamalai University
Master of Business Administration - MBA
Manonmaniam Sundaranar University
Bachelor of Science (B.Sc.)
ABOUT JAGADEESAN JAG BASKAR
I help enterprise and executive users stay productive when technology fails.Across retail, consulting, and large hybrid environments, I resolve high-impact IT issues involving Microsoft 365, Intune-managed endpoints, identity access, and endpoint reliability. My focus goes beyond fixing incidents to restoring stability quickly and preventing repeat issues.I take ownership of priority incidents end to end, act as an escalation point for complex issues, and work closely with infrastructure and vendor teams to eliminate root causes rather than apply temporary fixes.This approach has consistently resulted in faster resolution times, fewer escalations, and strong trust from the leaders and teams I support.My work sits at the intersection of executive support, endpoint management, and service operations, ensuring systems remain secure, reliable, and ready when the business needs them.Core areas of focus• Executive and enterprise IT support• Microsoft 365, Intune, Active Directory, endpoint reliability• Incident ownership, SLA adherence, root-cause resolution• Hybrid workplace support across Windows and macOS
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