John Banks
Client Retention and Growth | Partnerships | Strategy & Scale | Culture Builder
- Role
- Client Relationship Manager at Martindale-Avvo
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About John Banks
Account Management Strategy | Customer Success Management | Customer Journey Optimization | Client Retention & Growth | Renewals & Expansion | SaaS Solutions | Customer Health Scoring (CSAT/NPS)| Data-Driven Decision Making & CRM Analytics | Salesforce & Analytics Tools | Executive Stakeholder Management | Cross-Functional Leadership | Playbook & Process Design | Commercial Strategy & Negotiation | Adoption Frameworks | Quarterly Business Reviews (QBRs)I’m passionate about building teams and strategies that help customers thrive. With 15+ years at Amazon, Expedia, and Trader Interactive, I’ve led customer success and account management organizations that improved retention, accelerated adoption, and delivered multimillion-dollar growth. I excel at partnering across Product, Sales, and Marketing to turn customer insights into action and create value for both customers and the business. At the core, my approach to customer success is about relationships, trust, and measurable results.
Experience
Client Relationship Manager
Dec 2025 — Present · Seattle, WA, US
Leading a high-performing team of Account Managers for the Martindale-Avvo Legal vertical, driving partner success across the largest online legal network in the industry.
Skills
- Hotel Management
- Account Management
- Revenue Analysis
- Hospitality Management
- Online Travel
- E-Commerce
- Business Travel
- Tourism
- Planning
- Rooms Division
- Travel Management
- Customer Service
- Revenue Forecasting
- Leisure
- Front Office
- Leisure Travel
- Contract Negotiation
- Management
- Hospitality
- Marketing
- Yield Management
- Project Planning
- People Management
- Hotel Booking
- Hotel
- Tour Operators
- Revenue Management
- Business Development
- Leadership
- Hotels
- Training & Development
- Hospitality Industry
- Employee Training
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