Jason Bailis

Global Chief Operating Officer @OLIVER | The Brandtech Group

Introduced operational rigor into this incredibly fast growing and unique company resulting in 12 points of EBITDA growth in 12 months after recalibrating the Model P&L to its specific phase of maturity. • Enabled growth by embedding Salesforce-based pipeline rigor with advanced pipeline analytics, creating an India-based Sales Support team and formalized Client Sat team, introduced structured Account Reviews and a formal Deal Desk and nurturing new offerings and capabilities. • Reduced cost of delivery through a 700+ global 24x7 offshore capability, obsessive focus on meeting target account margin, rigorous hiring approval process, initiated formal Account Health Assessments and enabled resource sharing across the group. • Streamlined operations by instrumenting the entire business and creating highly transparent and flexible dashboards for the management team, creating a client contract database to confirm we\'re not leaving money on the table, bringing time sheet compliance and accuracy up to standard, driving global process homogenization so work and people can be shared more easily, integrating enterprise systems, establishing a 24x7 global help desk and moving non-differentiated services offshore to 3rd parties.