John Barnett
Key Customer Success Manager at TMC, a division of C.H. Robinson
- Role
- Key Customer Success Manager at Tmc, A Division Of C.H. Robinson
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About John Barnett
Customer focused, results oriented with deep experience in bridging the gap between customer needs, business objectives and quality execution. I provide actionable expertise, leadership and innovative solutions operationalizing processes, talent and systems resulting in customer and stakeholder satisfaction. Customer Success Process Consulting and Management Service Delivery Delighting Customers through PEOPLE, PROCESSES, PRODUCT and PERSONALITY
Experience
Key Customer Success Manager
Tmc, A Division Of C.H. Robinson
Sep 2019 — Present · Chicago, IL, US
Design and execute strategic growth and savings roadmaps for customers synchronizing objectives and supply chain needs with market trends and industry leading guidance. Improve supplier SOP compliance, program adoption and KPI’s. Increase profitability margins. Provide consultative direction to all leadership levels across a variety of industries from produce to automotive manufacturing. • Identified $17MM+ in savings opportunities and led initiatives to realize the savings. • Operationalized business processes, standardized portfolio objectives, and quality controls to move P&L margin from -10% to +20% • Coached the team in root cause analysis, critical thinking and effective problem solving. • Relationship management between TMC and clients by identifying and removing obstacles to success. • Led Quarterly Business Review to key stakeholders on metrics, accomplishments, and strategic alignment. • Managed customer contractual renewals and negotiations
Education
Dynamic Solutions EQ CEU
Emotional Intelligence
Moody Bible Institute
Bachelor of Arts - BA
Oriel
Six Sigma, Lean
Aon Hewitt University
Project Management, Leadership
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