Jazmine Floyd
\"Enhancing User Engagement and Experience Through Thoughtful UX Design and Strategic Content Moderation\"
- Role
- Senior Customer Experience Strategist at Hotel Planner
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jazmine Floyd
Empathetic Human-Centered Designer with a strong focus on customer service experience, UX…
Experience
Senior Customer Experience Strategist
Oct 2024 — Present · TX, US
Spearheaded CX transformation initiatives, increasing customer satisfaction by 30% through data-driven strategies. • Optimized booking system integrations, reducing reservation errors by 40% and increasing operational efficiency. • Negotiated partnerships with 50+ hotels, driving a 15% revenue increase through exclusive corporate deals. • Developed a customer retention strategy, boosting repeat bookings by 25% through personalized engagement.
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