Jazmine Chung
Driving HR Excellence through Strategic Customer Success Initiatives | Empowering Organizations with Proven Solutions and Support
- Role
- Customer Success Manager at Greenhouse Software
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Jazmine Chung
I’m a Customer Success Manager with 5+ years of experience helping SaaS companies…
Experience
Customer Success Manager
Feb 2022 — Present · US
Managed a book of 70+ corporate customers in the mid-market sector, providing strategic guidance and strategy on great hiring and boarding by leveraging company software.Maintained cross-functional and interdepartmental relationships to better understand account history, going above and beyond to support the book of business- Consistently earns 100% satisfactory NPS scores.Successfully managed 15+ implementation projects simultaneously and completed them either on time or before the projected end date- Analyzed customer data and conducted annual executive business reviews, highlighting unique customer data and metrics, to strategize improved usage and stronger buy-in of company services- Worked closely with team members and the marketing team during a resource analysis to repurpose support articles and internal process guides, which resulted in a decrease in incoming support tickets requesting clarity around product functionality from customers and increase in workflow efficiency for co-workers- Partnered with other members of the account management team as SME and spear-headed strategies to save the customer and reduce churn.
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