Jayasimha Tiruchanoor
ITIL V4 and V3 Certified, ServiceNow ITSM, CMDB, ITOM. CMMI 2.0 Certified, IT Governance, DevSecOps Product Owner, Global Transition Manager for Large and New logo in TCS
- Role
- Global Service Delivery - Itsm - Servicenow - Agile Product Owner - Global Transition Manager at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Jayasimha Tiruchanoor
Certified SME in ITIL V4 and V3, ServiceNow implementation, Customer Governance consultant, Certified ATL in CMMI V2.0, Top seeds in Innovista and Agile Product Owner of Enterprise Mobile App, TCS-Internal Operations Risk Assessment Framework, Driving CSAT improvements, SLA compliance, recovering executive-level escalations, ServiceNow ITSM, Governing project onboarding as Transition Manager for large engagements and new logos. Possess experience in Supply Chain domain for Target corporation.
Experience
Global Service Delivery - Itsm - Servicenow - Agile Product Owner - Global Transition Manager
Apr 2015 — Present · Chennai, IN
ITSM Consultant (Service Delivery & Recovery), CMMI V2.0 Certified Associate, Governance and Risk Consultant, Enterprise Product Owner at Tata Consultancy Services Review enterprise operations management and suggest product ideas to implement for better governance One of the thinkers and Agile Product Owner of Enterprise Mobile App #DevSecOps One of the thinkers in creating and content Lead of TCS-Internal Support Operations Risk Assessment Framework Collaborating with Development team as part of regular sprints and perform UAT as Product Owner- Part of implementation of ServiceNow for Transition projects Provided product demos to leadership and created content on FAQ, User Manuals Assessed operations of accounts that received Customer concerns and low Customer satisfaction by deep analysis of operations data and KPI. Presented improvement opportunities to respective leadership. Ensured action plan is in place with desired ETA for implementation and till recovery 7+ years in Enterprise level Governance and Risk Management to handle CxO / Director level escalations Part of content SME pool for various governance related frameworks being created in TCS Published Knowledge articles for operations excellence across various ITSM processes Performing consultation for setting up operations process for Key relationship startups (RSU) in TCS. Risks that are identified are highlighted in respective forums to address the RSU Governing and ensuring smoother transitions / project onboarding into TCS from incumbents Analyzing Major Incident data available across all Customers and publishing Best practices at TCS level proactively to avoid similar issues in other engagements Analyze engagements that are potential to become critical and proactively engage with leadership to ensure right / timely actions are in place Reporting on engagements that turned critical and latest status to enterprise leadership on regular basis
Education
Sree Vidyanikethan Education Trust (SVET), Tirupati
B.tech, IT
2004 — 2008
Skills
- Data Analytics
- Warehouse Management
- Microsoft Office
- Process Improvement
- Supply Chain Management
- R
- Itil Process
- Unix Shell Scripting
- Oracle
- Import Logistics
- Business Analysis
- Servicenow
- Sdlc
- Data Warehousing
- Xml
- Global Trade Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.