Jayvanth Miranda

About Jayvanth Miranda

Experienced multi - Industry Professional holding about 20 years of work experience, blended with strong knowledge-hold in Financial Crime Investigation, Fraud and Risk Management (Retail Assets, Liability Business, Credit/Debit/net banking/UPI/Mobile Wallet/Prepaid Cards /QR/POS), Compliance Assurance, Application Screening/KYC/AML/STR), Fraud and Chargeback Investigation and Representation, Dispute Management, Insurance Claims and Escalation Management, Team Management, Business Best Practices Enforcement, are a few to name the important roles and responsibilities handled. Industry Expertise: Fraud Prevention and Investigation, Risk and Reputation Management Banking in the spheres of Banking, Insurance, Fintech (MSPs, POS/PG/Digital Payments) and Ecommerce (Retail & Marketplace). Professional Skills: Financial Fraud Control, Fraud Investigation and Risk Management in Banking, Ecommerce, Insurance Industries. LEA liaising (Police, CBI, Enforcement Directorate and Other Law Enforcement Forces) in respect to Cybercrime Prevention and Crisis Management. Digital Transaction Monitoring, Loss Prevention Team Management, Merchant/Client Onboarding Acquisition Operations /Empanelment and Investigations, KYC Repository/Approvals. Vendor/ Stakeholder Management. Social Media Customer Engagement and Customer Escalation Management. Insurance Claims Evaluation and Processing and Investigation, besides Conflict/Dispute Resolution. New Business Initiatives, Key Account Management, Competition Bench-marking. Structuring Ecommerce Policies and Work Scopes. Regulatory/Statutory Compliance Enforcement.

Experience

1. Chief Manager- Fraud Investigations

   ICICI Bank

   Apr 2022 — Present

Education

• Nagpur University

  Bachelor of Arts (B.A.),

  2001 — 2004

• RPD Belgaum

  Pre University Course

  1999 — 2001

• Claretian College of Philosophy

  Bachelor of Philosophy (B.Phil.)

  2001 — 2004