Gerald Jay Trainer

About Gerald Jay Trainer

A Silicon Valley veteran with 15+ years of experience, I specialize in integrating emerging technologies to deliver transformative user experiences. I’ve driven innovation for leading companies like Tebra, Kaiser Permanente, and Wells Fargo, leveraging advanced solutions to revolutionize UX/UI, optimize operations, and fuel business growth. Known for building and growing high-performing design teams, I excel in design strategy, user research, and product development, empowering companies to create user-centric solutions and lead successful digital transformations.

Experience

1. Director of Product Design, Patient Experience

   Tebra

   Oct 2024 — Present · Pittsburgh, PA, US

   As the Director of Product Design for Patient Experience at Tebra, I collaborate with my strategic product and engineering partners to enhance patient interactions and streamline healthcare delivery.Leading the design team building an all-in-one patient experience platform:• Online Scheduling: Enabling 24/7 appointment booking across multiple platforms like Google and Yelp.• Automated Reminders: Reducing no-shows with automated text and email reminders.• Digital Forms: Allowing patients to complete forms before visits to speed up check-ins.• Secure Messaging: Providing HIPAA-compliant text messaging for communication between patients and providers.Architecting a strategic 2-year UX roadmap for patient experience enhancements:• Seamless Integration: Integrating patient experience solutions with practice management systems.• Time Savings: Saving staff time by automating tasks and improving workflows.Leading user research initiatives that drive:•Improved Usability: Notable improvements in product usability, ensuring intuitive interfaces for both patients and providers.• Increased Customer Satisfaction: Higher engagement rates and positive feedback, reflecting enhanced patient experiences.

Education

• West Virginia University

  Graphic Design

  1991 — 1995

Skills

• Temporary Placement
• Research
• Direct Marketing
• User Research
• Advertising
• Visual Design
• Brand Management
• Cross-Functional Team Leadership
• User Experience
• Strategy
• E-Commerce
• Executive Management
• Marketing Communications
• Facebook
• Business Intelligence
• User Experience Design
• Online Marketing
• Information Architecture
• Product Management
• Recruiting
• Html 5
• Social Media Marketing
• Online Advertising
• Photography
• Brand Development
• Heuristic Evaluation
• Marketing
• Interaction Design
• Leadership
• Creative Direction
• Html
• Information Design
• Web Design
• Budgets
• Typography
• Usability Testing
• Web Strategy
• Wire Framing
• Team Management
• User-Centered Design