Jay Thakker
Cloud Solution Architect @Microsoft
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WORK HISTORY
Cloud Solution Architect @Microsoft
Toronto, ON, CA
Working with a larger customer account team to strengthen customer relationships and to work on mobile-first cloud-first strategies that helps in developing an immediate and long-term services delivery plan for reactive and proactive needs.• Identifying and managing customer goals and SfMC opportunities across Exchange Server & Exchange Online to improve the quality, consumption, and health of the customer’s messaging solution.• Driving and participating in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing the customer’s solution.• Working with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.• Planning and delivering proactive and reactive support.• Applying and sharing lessons learned for continuous process and delivery improvement for the customer and peers.• Engaging in meetings with customers and account teams to review Support for Mission Critical services, customer support issues, and articulating service delivery plans.
EDUCATION
Annamalai University
Bachelor of Commerce, Business/Commerce, General
Holy Family High School
Secondary School Certificate (SSC), General Studies
University of Mumbai
Higher Secondary Certificate (HSC), Commerce
SKILLS
ABOUT JAY THAKKER
Skills Summary:Windows 2022/2019/2016/2012/2008/2003:• Install, Configure, Manage Windows Server Operating system• Configure Manage & Troubleshoot Active Directory & other windows services• Install, Configure and Troubleshoot Windows ClusterExchange SE/2019/2016/2013/2010/2007/2003 & O365:• Install, Configure, And Manage Exchange Standalone & Clustered Servers• Troubleshoot Exchange Mail-Flow & Database Issues• Set-up Exchange Hybrid setup between Exchange On-Premise & Exchange Online• Configure Exchange Online Organization and Mail-Flow • Hybrid Migration from On Premise to O365 • Migration from Exchange 2010 to 2013/2016/2019• Legacy Public Folder Cross Premise Configuration & Migration• Google Workspace to M365 Migration using native MRS tool & using 3rd Party tools like BitTitan• Hybrid Identity Setup, Config and Management with Azure AD and On-premise ADVirtualization Technology:• Install, Configure & Manage VMware and Hyper–V, Hypervisor technology• Configure Disaster recovery options in VMware• Manage & Configure Compute on Azure with High AvailabilityMail Hygiene Products:• MIMEsweeper for Exchange• Microsoft Antigen & Forefront Security for Exchange server• Microsoft Forefront Online Protection for Exchange• FortiMail• Mimecast• Cisco IronPortOther Products Know How:• SCOM, SCCM, Symantec MessageLabs, Cisco ScanSafe, Robocopy, HP ProLiant Network Adapter Teaming, Symantec Enterprise Vault, Dell Integrated Remote access console, HP Integrated Lights-Out (iLO), Quest Change Auditor, Quest Reporter, Cisco WebEx, Microsoft Teams, Cisco AnyConnect VPN, Exclaimer for Exchange, Citrix Workspace
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