Jay Moses

About Jay Moses

I am an accomplished, results-driven C-Level Executive with extensive hands-on experience and achievements in real estate portfolio strategy and management, facility operations, business operations, transformation and growth, comprehensive call center management (healthcare and commercial) and business administration. I have a consistent record of building and managing large, medium and small organizations while maximizing productivity, quality, profitability, and customer satisfaction in rapidly changing, intensely competitive markets.My capabilities extend to financial management in relation to operations and project management budgeting and performance measurement, mergers and acquisitions, operations and team integration, business process improvement, complex issue research and resolution, team building, employee development and engagement, corporate culture and exit strategy planning and execution.I have a proven aptitude for implementing forward-thinking, creative solutions to improve operational efficiencies, financial returns, client retention, increased employee engagement, sales and revenue growth, and consistently exceed client and stakeholder expectations.Successes Include: • Transformed a regional,$2.5M answering service into a $12M industry leader. Negotiated $20M sale of company. • Standardized call center operations, improving key performance metrics while tripling growth to $100M plus. • Designed and led major Real Estate portfolio optimization strategy, saving $20M annually. • Consolidated 100+ diverse operations facilities into an efficient hub/spoke operation with standard SOP’s.• Re-engineered fragmented, regional client termination processes to create a streamlined and globally-standardized process utilizing Robotic Process Automation (RPA) resulting in a reduction in process time and unification of the global t••••••••@gmail.com

Experience

1. Co-founder

   Gyrocall

   Dec 2019 — Present · New York, NY, US

Education

• Marietta College

  BA, Psychology

  1983

• Marietta College

  BS, Petroleum Engineering

  1986