Jay Singhania
Results-Driven Team Leader | Skilled in People Management, Escalation Handling & Legal Complaint Resolution
- Role
- Team Leader at Ph Travel Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Jay Singhania
Customer Service and Operations professional with 6+ years of experience, including 3+…
Experience
Team Leader
Jul 2024 — Present · Gurugram, IN
As an experienced Team Leader, I bring a strong track record of leading high-performing teams while fostering a collaborative and results-driven environment. With in-depth knowledge of industry-leading systems like Galileo and Amadeus, I ensure seamless operations and efficient solutions in the travel and hospitality sector.I am highly skilled in people management, empowering team members to achieve both individual and collective goals, while maintaining a focus on personal and professional growth. My expertise extends to effective escalation handling, ensuring that challenges are addressed swiftly and positively, even in high-pressure situations. Additionally, I have extensive experience in managing legal complaints, working diligently to resolve issues while maintaining compliance and upholding company standards.With a passion for building strong teams and delivering exceptional results, I thrive in creating a balanced, positive work culture where success and development go hand in hand.
Education
D.S.V.N. Sr. Sec. School
High School, Business/Commerce, General
2012 — 2014
Global Institute of Technology & Management
Bachelor of Business Administration - BBA, Marketing/Marketing Management, General
2014 — 2017
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