Jayshree G
- Role
- Associate Advisor at Amazon
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Associate Advisor
May 2022 — Present · Hyderabad, IN
SPS Associate Advisor addresses escalated contacts from Selling Partners who need support with a resolution and Andon Cords in real time with the goal of achieving first contact resolution for Selling Partners. Possess a remarkable & reproducible Seller Experience on various skills like Fulfillment by Amazon (FBA), M@, Inventory Lost Andon Cord (ILAC), Brand registry, Feeds, Ungating and B2B. • Liaise with other departments such as Business Teams, CPM, CIM, ESPR, Merchant Investigations, Payments team or Customer Service as required to resolve Selling Part questions. • Identify Large-Scale Events (LSE) impacting team or Selling Partner and propose solutions to remove barriers and enable resolutions for Selling partners • Identify any Sev2/ tool issues impacting multiple teams, seller experience and raise a flag post deep dive to procure appropriate and proposes solutions that removes barriers to enable resolutions for sellers. • Handling Leadership escalations by sellers providing accurate and timely resolution to Selling Partners by assisting in diagnosing technical, operational, system and process issues. • Identify Selling Partner and Associate success barriers and drive change through business improvement initiatives • Provide real time coaching and corrective guidance, conduct training sessions as required to the associates.
Education
Andhra University
Bachelor of Technology - BTech, Computer Science and System Engineering
2012 — 2016
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