Jay Shipley

Strategic Customer Success Manager at Udemy ✯ SaaS ✯ GenAI ✯ HCM ✯ Leadership ✯ Six Sigma

Role: Strategic Customer Success Manager at Udemy
Location: Reno, NV, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Jay Shipley

I learned early on in my life what motivates me the most is helping other people. I have over 20 years of experience working in the software service industry and it has been a very fulfilling career. Currently, I work at Udemy as a Enterprise Customer Success Manager developing relationships with our customers to ensure their success with our learning products and services. This is a perfect role for me because I spend my days doing what I enjoy the most - helping people.When I’m not on the job, I enjoy volunteer work, spending time with family-friends, hiking in the mountains, and remodeling homes.If you have any questions, I’m always open to share my experiences. Drop me a line and we can get a cup of coffee and talk.

Experience

Strategic Customer Success Manager
Udemy
Apr 2024 — Present · Reno, NV, US

Contact information

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Current company

Udemy

E-Learning · 1.3K employees · Founded 2010

Udemy, Inc. is an education technology company based in San Francisco, founded in 2010. It operates as a massive open online course (MOOC) platform that allows instructors to create, share, and sell video-based, on-demand courses to learners around the globe. The platform has grown significantly since its launch, attracting millions of users and offering a wide range of courses across various subjects. Udemy provides a consumer platform with both free and paid courses, generating revenue from paid enrollments. It also features Udemy Business, an enterprise solution designed for corporate skill development, and Udemy for Government, which focuses on training to prepare workers for future jobs. The company emphasizes continuous learning and has evolved into an AI-powered skills acceleration platform, supporting learning in multiple languages, including Hindi. With a commitment to democratizing education, Udemy serves millions of individual users and has established a strong presence in the consumer, business, and government sectors.

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