Jay Shell
Director, Global IT Services and Governance at DexKo Global
- Role
- Director, Global IT Services and Governance at Dexko Global
- Location
- Birmingham, MI, US
- LinkedIn followers
- 500 followers
About Jay Shell
Experienced leader delivering proven expertise in the application of Process leveraging large teams, industry partnerships and shared technologies in support of Data Center, Desktop, Network, Server, Service Desk, Storage, Telecommunications infrastructures / applications that support business goals /objectives. Widely recognized in the industry as an expert at vendor management, the organization of teams across the ITIL framework, ITSM; driving excellence in IT strategy, design, support, and CSI. Excellent presentation, communication and negotiating skills operating with an organizational purpose statement: Seeking to discover the catalyst in others that enables the achievement of one’s full potential. Core Competencies: Team Builder | Global Vendor Management | ITIL | Program Management | Change Management | Carrier Expert | VoIP | WAN Optimization | Operations | ITSM | ServiceNow Incident and Problem Management | Contact Center | Master the Matrix Principles | Cloud Infrastructures | Transformation
Experience
Director, Global IT Services and Governance
Mar 2019 — Present · Novi, MI, US
Leadership and management of streamlined operation of IT Service Delivery in alignment with Business Objectives; plan, coordinate, direct, and design IT activities for the organization while providing administrative direction and support for daily operational activities, IT Regulatory Compliance, IT Audit Governance, and IT Governance support.
Education
Michigan State University
MA, International Telecommunications
Michigan State University
BA, Marketing
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