Jay Roberts
Director Customer Service @CN
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WORK HISTORY
Director Customer Service @CN
Edmonton, AB, CA
EDUCATION
UBC Sauder School of Business
Master of Business Administration (MBA), Strategic Management
University of Alberta
Bachelor of Science in Mechanical Engineering
ABOUT JAY ROBERTS
A seasoned professional in Supply Chain & Rail Industry Senior Management, renowned for transforming operations, enhancing efficiency, driving growth, and ensuring safety while optimizing end-to-end supply chains. Holding a Bachelor of Science in Mechanical Engineering and an MBA from the Sauder School of Business (UBC) I offer international experience and a global perspective on excelling in supply chain management, strategic planning, and cross-functional team leadership, With two decades of experience across North America with CN, I have progressively taken on roles of increasing responsibility in Engineering, Mechanical, Sales & Marketing, Field Operations, Passenger Operations, Service Design, Network Operations and Customer Service. As a proven leader, I adeptly manage complex and diverse teams, both management and unionized, to deliver exceptional customer experiences, enhance safety, consistently exceed business goals, reduce costs, and foster inclusive and motivated teams.
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