Jay Patel
Computer Solutions Specialist @Best Buy Canada
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WORK HISTORY
Computer Solutions Specialist @Best Buy Canada
Vaughan, ON, CA
Leveraged Power BI dashboards to monitor daily customer issue KPIs and feedback trends, identifying recurring service patterns to support continuous team improvement initiatives- Resolved 100+ daily technical cases across hardware, software, and OS environments, consistently translating complex issues into clear, actionable outcomes for diverse customers- Promoted Best Buy service solutions through consultative needs assessments, matching customer requirements to relevant offerings and contributing to improved satisfaction scores.
EDUCATION
Sheridan College
Ontario College Graduate Certificate, Computer Programming in Python
University of Essex
Master's degree (MSc), Applied Data Science
Gujarat Technological University (GTU), Ahmedabad
Diploma engineering, Computer Engineering
Gujarat Technological University (GTU), Ahmedabad
Bachelor of Engineering (BE), Computer Engineering
ABOUT JAY PATEL
Data Analyst & BI Specialist | Turning complex data into executive-ready decisions.Throughout my career, from cybersecurity in India to e-commerce in the UK to food production in Canada, I\'ve seen how manual reporting drains a company\'s most valuable resource: time. That\'s why I specialize in building automated BI ecosystems that don\'t just show what happened, but help teams act on what\'s next.Over 3+ years, I\'ve reduced manual reporting by 30+ hours/week, improved data accuracy by up to 40%, and driven measurable business outcomes across supply chain, retail, and commercial environments.What I bring to the table:• Power BI dashboards with advanced DAX, KPI tracking, and drill-through views• ETL automation using Python (Pandas, NumPy), SQL, and Excel (VBA, Power Query)• Clear, stakeholder-ready storytelling that translates raw data for non-technical audiences• DATA ANALYTICS & BI STACK:SQL (MySQL, SQL Server, CTEs, Window Functions)- Python (Pandas, NumPy, PySpark) Power BI (DAX, data modeling, Power Query)- Tableau - Advanced Excel (PivotTables, Power Query, VBA) Statistics & EDA - KPI design & dashboarding - ETL processes• CLOUD & DATA ENGINEERING:AWS (EC2, S3, RDS fundamentals)- Data warehousing concepts - Data quality & validation Data governance & IAM security integration• TOOLS & PLATFORMS: Jira - Agile/Scrum - Visio - R&R Markdown Based in Greater Toronto Area | Open to hybrid & full-time roles p••••••••@gmail.com
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