Jay Moneymaker
Vice President at Comcast
- Role
- Vice President, Global Reliability Experience at Comcast
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Jay Moneymaker
Jay is a Vice President at Comcast, leading a global organization to drive reliable end-to-end connectivity and best-in-class entertainment across the ecosystem of Xfinity and Sky products enjoyed by 50M+ global customers and extended to other service providers. Prior to joining Comcast, Jay spent 7 years as a management consultant, partnering with Fortune 200 clients in the financial services and media and technology industries to improve customer experience and financial and operational performance.
Experience
Vice President, Global Reliability Experience
Mar 2025 — Present
Leading a global organization responsible for driving reliability-focused continuous improvement efforts across the ecosystem of Xfinity and Sky products and services enjoyed by 50M+ customers worldwide and extended to other global operators.Our organization develops and analyzes customer-centric, telemetry-based reliability KPIs; partners across internal business, operations, product and technology organizations + external operators and suppliers to implement strategic initiatives and deliver tactical fixes aimed at shaping customer perception of reliability; and drives a cross-functional culture of accountability via regular updates to senior leadership.Key focus areas include: connectivity (access network, Broadband devices, in-home WiFi, etc.), entertainment products and platforms (content discovery experience, OTT apps, streaming devices, TVs, etc.), cross-product customer journeys and digital interactions, and frontline employee tools.
Education
Duke University - The Fuqua School of Business
Executive Education, Duke Leadership Program
2018
KU Leuven
Study Abroad, Program in European Culture and Society
2008
University of Pennsylvania
BA, International Relations, Germanic Languages & Literature
2005 — 2009
Tuck Executive Education at Dartmouth
SCTE-Tuck Executive Leadership Program
2024
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