Jayme Smith
Customer Success Strategist, passionate about customer advocacy and relationship optimization
- Role
- Scale Customer Success Manager at Envoy
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Jayme Smith
Customer success professional with a proven track record of exceeding Net Retention goals. I bring a deep skill set in driving product adoption, the ability to multi-thread strategic relationships, and improve internal processes.Outside of work, I love the outdoors (Hiking + Snowboarding), being active with sports or weight lifting, and spending time with my wife and our 2 dogs. Skills include: Onboarding & Implementation | Product Adoption | Relationship Management | Customer Retention | Data-Driven Coaching | Data Analysis | Process Improvement | Up-Selling & Cross-Selling | Customer Engagement & Advocacy | Supply Chain Management
Experience
Scale Customer Success Manager
Jul 2024 — Present · Denver, CO, US
Education
Purdue University
Bachelor of Arts (B.A.), Public Relations
2011 — 2013
Purdue University Northwest
Bachelor of Science (BS), Health and Physical Education/Fitness
2009 — 2010
Skills
- Sales Management
- Account Management
- Microsoft Office
- Sales
- Public Speaking
- New Business Development
- Social Networking
- Client Relationship Managment
- Cold Calling
- Time Management
- Sales Strategy
- Leadership
- Social Media
- Powerpoint
- Marketing
- Strategy
- Lead Generation
- Teamwork
- Customer Service
- Business Development
- Microsoft Word
- Event Planning
- Business Intelligence
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