Jayme Wood

About Jayme Wood

As a Senior Manager of CX Product Insights and PMO, I thrive at the intersection of product, data, and strategy—building solutions that elevate customer experience, inform business strategy, and fuel sustainable growth.I lead teams focused on optimizing customer experience insights and social media products, leveraging AI, automation, and conversational analytics to deliver actionable intelligence to the Voice of the Customer (VoC) team. By enabling data-driven decision-making across multiple lines of business, we empower the C-suite to elevate the customer experience.Additionally, I oversee the Project Management Office (PMO), driving enterprise-wide, cross-functional initiatives that align technology, process innovation, and stakeholder collaboration to accelerate strategic priorities.

Experience

1. Sr Manager Cx Insights Product Management and Pmo

   DISH TV

   Oct 2024 — Present · Denver, CO, US

Education

• Alvin College

  Associate of Arts - AA, Early Childhood Education and Teaching

  2002 — 2004

• Colorado State University

  Bachelor's Degree, Communication

  2014 — 2015

Skills

• Training
• Call Centers
• Employee Training
• Telecommunications
• Workforce Management
• Team Leadership
• Project Management
• Forecasting
• Outsourcing
• Cross-Functional Team Leadership
• Technical Recruiting
• Human Resources
• Customer Satisfaction
• Recruiting
• Analysis
• Interviews
• Talent Acquisition
• Performance Management
• Applicant Tracking Systems
• Vendor Management
• Onboarding
• Talent Management
• Employee Relations
• Process Improvement
• Business Process Improvement
• Contact Centers
• Team Building
• Leadership
• Customer Service