Jaylon Martin
Support Desk at Allstate
- Role
- Support Desk at Allstate
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Experience
Support Desk
Jul 2021 — Present · Charlotte, NC, US
Perform pre- and post-conversion calls to agents, training them on functionality ofnew VoIP system, distributing and collecting data for conversion.• Act as primary point of contact for agencies to coordinate day of porting (partner withproject teams and vendors)• Use ticket system to submit, investigate, and troubleshoot IT requests for agentsduring all phases of transition.
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