Jaylene Obrien

About Jaylene Obrien

I am a seasoned executive, leader, strategist and problem solver. I am an expert in identifying issues whether they be people or process and fix them to set teams up for success. I love operational roles where I can be entrepreneurial, bring a team together to paint the big picture of where we are going, set goals and get there.Who I am:• Engaging, a great presenter• Excellent at getting people to understand where they are going• Excellent at guiding teams to hit goals• I’m the calm one in high stress situations• Mom and family person, aka taxi service What I’ve done:• Set up 3 servicing operations • Helped market and sell 2 businesses• Led call centers• Leader of large and small teams (2 to 160+ in my career)Top 10 experience areas:• Executive Leadership• Investor Relations• Loss Evaluation and Mitigation• Process Improvement• Communication• Budgetary Planning• Default• Problem Solving• Change Implementation/Management• Establishing best practices in an operation that enhance customer experience

Experience

1. Senior Vice President, Mortgage Operations

   nbkc bank

   Feb 2015 — Present · Overland Park, KS, US

   Responsible for Set Up, Disclosures, Processing, Underwriting, Quality Assurance, Closing, Funding, Post Closing and Servicing.

Education

• Rockhurst University

  MBA, Management & Finance

  1996 — 1998

• Benedictine College

  Communications

Skills

• Residential Mortgages
• Foreclosures
• Refinance
• Mortgage Banking
• Call Centers
• Loan Origination
• Default
• Mortgage Servicing
• Mergers & Acquisitions
• Credit Risk
• Credit Analysis
• Mortgage Lending
• Reo
• Short Sales
• Loan Servicing
• Appraisals
• Loss Mitigation
• Credit
• Fha
• Executive Management
• Mortgage Underwriting
• Loan Modifications
• Real Estate Owned (Reo)
• Process Improvement
• Business Process Improvement
• Underwriting
• Negotiation
• Call Center
• Financial Risk
• Portfolio Management
• Mergers
• Asset Management
• Loans
• Finance
• Banking
• Risk Management
• Bankruptcy