Jaylen Caldwell

Patient Family Advisory Council Coordinator | Enhancing Patient Voices in Healthcare

Role
Patient Family Advisory Council (Pfac) Coordinator at Advocate Health
Location
Charlotte, NC, US
LinkedIn followers
500 followers

About Jaylen Caldwell

As a Patient Family Advisory Council (PFAC) Coordinator, I am dedicated to elevating patient and family voices to improve care experiences, access, and outcomes. In my role with Advocate Health, I collaborate with patients, families, and healthcare teams across multiple regions to strengthen patient-centered care through engagement, trust-building, and quality improvement initiatives.With a Bachelor of Arts in Sociology (concentration in Organizations, Occupations, and Work) and a minor in Women’s and Gender Studies, I’m passionate about how organizational culture, communication, and human experience shape healthcare and community services.I thrive in work that involves relationship-building, coordination, problem-solving, and helping others navigate systems, whether in healthcare settings or in roles that center service, communication, and support.I’m committed to creating environments where people feel heard, supported, and empowered, and I enjoy collaborating with teams who share a commitment to meaningful, lasting improvements.Always happy to connect with professionals who value patient experience, care coordination, and community engagement!

Experience

  1. Patient Family Advisory Council (Pfac) Coordinator

    Advocate Health

    Apr 2025 — Present

    Coordinate and facilitate PFAC meetings, including scheduling, agenda preparation, and documentation- Support recruitment, onboarding, and engagement of diverse PFAC members across the enterprise- Collaborate with healthcare teams to identify opportunities for patient and family involvement in quality improvement initiatives- Assist with developing, tracking, and evaluating patient-centered care projects- Contribute to the creation of resources and best practices to strengthen PFAC integration across the organization- Maintain accurate records of PFAC activities and help prepare reports for leadership and compliance.

Education

  • University of North Carolina at Charlotte

    Bachelor of Arts - BA, Sociology

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Jaylen Caldwell — Patient Family Advisory Council (Pfac) Coordinator at Advocate Health in Charlotte, NC, US | Unifers