Jaylen Caldwell
Patient Family Advisory Council Coordinator | Enhancing Patient Voices in Healthcare
- Role
- Patient Family Advisory Council (Pfac) Coordinator at Advocate Health
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jaylen Caldwell
As a Patient Family Advisory Council (PFAC) Coordinator, I am dedicated to elevating patient and family voices to improve care experiences, access, and outcomes. In my role with Advocate Health, I collaborate with patients, families, and healthcare teams across multiple regions to strengthen patient-centered care through engagement, trust-building, and quality improvement initiatives.With a Bachelor of Arts in Sociology (concentration in Organizations, Occupations, and Work) and a minor in Women’s and Gender Studies, I’m passionate about how organizational culture, communication, and human experience shape healthcare and community services.I thrive in work that involves relationship-building, coordination, problem-solving, and helping others navigate systems, whether in healthcare settings or in roles that center service, communication, and support.I’m committed to creating environments where people feel heard, supported, and empowered, and I enjoy collaborating with teams who share a commitment to meaningful, lasting improvements.Always happy to connect with professionals who value patient experience, care coordination, and community engagement!
Experience
Patient Family Advisory Council (Pfac) Coordinator
Apr 2025 — Present
Coordinate and facilitate PFAC meetings, including scheduling, agenda preparation, and documentation- Support recruitment, onboarding, and engagement of diverse PFAC members across the enterprise- Collaborate with healthcare teams to identify opportunities for patient and family involvement in quality improvement initiatives- Assist with developing, tracking, and evaluating patient-centered care projects- Contribute to the creation of resources and best practices to strengthen PFAC integration across the organization- Maintain accurate records of PFAC activities and help prepare reports for leadership and compliance.
Education
University of North Carolina at Charlotte
Bachelor of Arts - BA, Sociology
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