Jay Lefever
- Role
- Major Incident Manager at Tata Consultancy Services
- Location
- Morris Plains, NJ, US
- LinkedIn followers
- 500 followers
About Jay Lefever
IT Service Management professional and Navy Veteran with a proven track record of…
Experience
Major Incident Manager
Sep 2019 — Present
Served as Major Incident Manager, coordinating multiple teams withing the project to resolve escalated incidents to resolution. • Managed ServiceNow projects to upgrade ServiceNow versions and introduce updated functionality. • Designed updated Change Management and Problem management processes for ServiceNow. • Using ServiceNow, implemented customized and scheduled reports for use by various technical groups. • Authored ServiceNow training material and delivered training to multiple user groups. • Managed D-SAT process for the monthly steering committee meeting with the customer. • Authored anti-Doxxing training material and delivered training to the newsroom staff.
Skills
- Requirements Analysis
- Visio
- Vendor Management
- Release Management
- Business Process Improvement
- Itil V3 Foundations Certified
- Ocr
- Project Management
- Document Management
- Requirements Gathering
- Critical Thinking
- Document Imaging
- Enterprise Content Management
- Change Management
- Management
- Vbscript
- Itil
- Scanners
- Enterprise Architecture
- Sdlc
- IT Management
- IT Strategy
- Business Analysis
- Process Improvement
- Software Project Management
- Integration
- Software Development Life Cycle (Sdlc)
- Business Intelligence
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