Jaylarose Pittman
Business Analyst @We Energies
Signup · Get unlimited contacts
WORK HISTORY
Business Analyst @We Energies
Monitored and reported on customer retention metrics, including churn, Net Promoter Score (NPS), and lifecycle engagement to inform retention strategie, helped identify churn spike by 14%.Collaborated with cross-functional stakeholders to gather data requirements, translate business needs into reporting specs, and align KPIs across team, reducing reporting discrepancies by 30%.Cleaned and validated large datasets from smart meters, billing systems, and CRM platforms using SQL improving data integrity for analysis reducing data errors by 30%.Created documentation and trained business users on self-service dashboards and reporting tools, improving data literacy and reducing dependency on analysts by 15%.Analyze customer interactions(feedback/survey) across touchpoints (web, mobile, support) to identify pain points and optimize the customer experience by 10% in the 53154 zip code.
EDUCATION
Grambling State University
Bachelor of Computer Information System
ABOUT JAYLAROSE PITTMAN
Hey there, as a detail-oriented Business Analyst with over three years of experience, I…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.