Jayla Talley

Account Coordinator @Karat® by Lollicup™

Rockwall, TX, US

Detail-oriented Account Coordinator responsible for managing high-volume B2B accounts within a fast-paced packaging and distribution environment. Serve as a key liaison between Sales, AR, Warehousing, Production, and Customers to ensure seamless order processing, accurate pricing implementation, and on-time delivery.Oversee the full order lifecycle including PO review, EDI order management, pricing verification, inventory coordination across multiple warehouses, and shipment tracking. Collaborate closely with Accounts Receivable to resolve short pays, credit memos, discrepancies, and account holds while maintaining strong customer relationships.Regularly manage: • Custom print project coordination (proof approvals, production timelines, inventory arrivals) • Pricing updates and margin verification • Return Authorizations (RAs) and credit processing • Past due account resolution and payment follow-up • Multi-warehouse fulfillment strategies to prevent delays • Customer communication during container delays and supply chain disruptionsRecognized for strong problem-solving skills, professional but firm communication, and the ability to balance customer service with company policy. Thrive in roles requiring precision, accountability, and cross-functional coordination.