Jay Knodell
Customer Engagement Specialist (Team Lead) @U.S. Department Of Education
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WORK HISTORY
Customer Engagement Specialist (Team Lead) @U.S. Department Of Education
Washington, DC, US
EDUCATION
Naperville Central HS
None
Illinois State University
Bachelor of Arts
George Mason University
MPA
SKILLS
ABOUT JAY KNODELL
Looking forward to a long and successful career in public service. Master\'s of Public Administration: International Management, George Mason University- Thrives on new challenges and motivated by the desire to make government run more smoothly across agency and departmental lines- Adept in choosing assessment methods appropriate for quality assurance decisions, as well as communicating assessment results to managers, employees and other lay audiences and educators- Expertise in managing data and creating methods to extract relevant data for quality control purposes- Offers skill in dealing with borrowers, administrators and other individuals in the federal student loan process- Advanced knowledge and expertise in program operations and activities management- Extensive administrative skills and knowledge in educational programs and institutional policies- Skilled at gaining the trust and respect of employees and conveying confidence in their abilities. Specialties: Tittle IV Loan Program - TIVAS - Sallie Mae, Nelnet, Great Lakes and FedLoan Servicing/PHEAA - ACS/DL - DLSS, DRG, LC, COD and DL School Services.
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