Jay Knodell

Jay Knodell

Customer Engagement Specialist (Team Lead) @U.S. Department Of Education

Washington, DC, US
MOBILE NUMBERS
+17•••••••30

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WORK HISTORY

Mar 2015 — Present

Customer Engagement Specialist (Team Lead) @U.S. Department Of Education

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Washington, DC, US

EDUCATION

1994 — 1997

Naperville Central HS

None

2003 — 2004

Illinois State University

Bachelor of Arts

2005 — 2007

George Mason University

MPA

SKILLS

AdministrationTrainingTeam BuildingLetters of CreditCoachingMicrosoft ExcelManagementStrategic PlanningLeadershipPublic SpeakingSystem AdministrationStaff DevelopmentTime ManagementPolicyNon-ProfitsSalesAnalysisHuman ResourcesReal EstateRecruitingOperations ManagementProgram ManagementPowerpointCustomer ServiceInterviewsLeadership DevelopmentProcess ImprovementHigher EducationNonprofitsResearchMicrosoft OfficeBudgetsAccess

ABOUT JAY KNODELL

Looking forward to a long and successful career in public service. Master\'s of Public Administration: International Management, George Mason University- Thrives on new challenges and motivated by the desire to make government run more smoothly across agency and departmental lines- Adept in choosing assessment methods appropriate for quality assurance decisions, as well as communicating assessment results to managers, employees and other lay audiences and educators- Expertise in managing data and creating methods to extract relevant data for quality control purposes- Offers skill in dealing with borrowers, administrators and other individuals in the federal student loan process- Advanced knowledge and expertise in program operations and activities management- Extensive administrative skills and knowledge in educational programs and institutional policies- Skilled at gaining the trust and respect of employees and conveying confidence in their abilities. Specialties: Tittle IV Loan Program - TIVAS - Sallie Mae, Nelnet, Great Lakes and FedLoan Servicing/PHEAA - ACS/DL - DLSS, DRG, LC, COD and DL School Services.

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