Jaykishan Grover
Director @Chetu, Inc.
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WORK HISTORY
Director @Chetu, Inc.
Miami-Fort Lauderdale, FL, US
Identified and closed growth opportunities within existing client accounts by leveraging analytics, consultative, and client success workshops, achieving an increase in revenue across managed portfolios.Led new customer acquisition efforts by orchestrating presales activities, solution demonstrations, and technical consultations, contributing to an increase in new logo acquisitions in competitive markets.Developed growth strategies through targeted market research, competitor intelligence tools (e.g. Crunchbase, ZoomInfo), and SWOT analysis, resulting in acceleration in market penetration initiatives.Boosted client retention rates by designing client success programs, conducting Quarterly Business Reviews (QBRs), and enhancing onboarding practices, leading to an improvement in customer lifetime value (CLV).Fostered cross-departmental synergy by establishing cross-functional task forces and agile communication frameworks, reducing project execution delays by.Mentored and motivated a team of direct and indirect reports by implementing tailored performance KPIs, OKRs frameworks, and skill-building workshops, improving team engagement.Monitored and exceeded defined KPIs using real-time dashboards and OKR tracking and maintaining a benchmark adherence rate.Instituted a culture of continuous learning by promoting certifications (PMP, AI Product Management), setting quarterly learning objectives, and initiating knowledge-sharing webinars, enhancing team capability maturity.
EDUCATION
Sikkim Manipal Institute of Technology - SMU
Bachelor of Science in Information Technology (B.Sc IT), Computer Science
Sikkim Manipal Institute of Technology - SMU
Master of Computer Applications (MCA), Computer Science
SKILLS
ABOUT JAYKISHAN GROVER
With a proven track record at Chetu, Inc, my focus as a Sr Technical Project Manager has been on spearheading high-priority initiatives, ensuring they align with organizational goals. My approach has consistently resulted in significant cost savings and increased efficiency, highlighted by a recent project that cut annual expenses.Applying Lean-Agile principles, I\'ve led teams to complete projects 25% faster and enhanced response speed by 50%, thanks to a custom ad hoc ticketing system. Recognized as a Next-Gen Solution Provider Leader, I bring a strategic mindset to cross-functional collaboration, solving complex problems and increasing project velocity by 30% in an Agile TPM environment.
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