Jay Jaacks
Associate Project Manager
- Role
- Associate Project Manager at HighLevel
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Jay Jaacks
I have eight years of hands on experience as a Support Engineer and a Technical Account Manager / Application Development Consultant at Microsoft, providing solutions for Fortune 500 retail e-commerce customers.I managed the contract lifecycle from onboarding to renewals. I was responsible for owning and managing the interactions between product support and development. My time there proved invaluable for gaining an understanding of internet technologies and the software development processes. It also honed my organizational, prioritization, collaboration and interpersonal communication skills. In addition to my extensive experience at Microsoft, I hold Interactive Producer, Digital Marketing Strategies and Web Design certificates from Portland State University. The programs not only provided insight into developing strategies around Digital Branding, Social Media Marketing, SEO, and Website Measurement and Optimization, but they also enhanced my skills for gathering and analyzing customers’ business requirements while updating my technical and development skills. I enjoy learning and creative problem solving, anticipating needs and overcoming roadblocks. I see the big picture. One of the most useful skills I’ve learned in my career is learning how to be a great listener and build trust. Hear what the client is telling you, acknowledge it, empathize, and act accordingly. Trust builds relationships and great teams. Digital Marketing Strategies Social Media Marketing Google Ads Ecommerce Technical Support Client / Customer Relations HTML • CSS Account Management Digital Media Production Creative Problem Solving Contract Management Project Management Creative Workflow Content Management Systems
Experience
Associate Project Manager
May 2022 — Present · Portland, OR, US
Coordinated with Design and Development teams to facilitate app build and access additional resources. Monitored client app purchases and ensured proper information and forms for onboarding. Managed client onboarding process, ensuring successful app launches and strong customer relationships. Responded to customer inquiries regarding installation, troubleshooting, and maintenance. Developed training and documentation for creating and deploying applications on Apple and Google platforms. Documented support interactions and actions in an internal tracking system. Provided trusted advisor support, guidance, and knowledge resources to customers using White Label products. Delivered customer feedback to internal teams, identifying needs, ideas, and challenges. Advocated for solutions, product enhancements, and actions to meet customer needs.
Education
Iowa State University - Ivy College of Business
BBA, Management Information Systems
1990 — 1994
Portland State University
Certificate, Interactive Producer, Digital Marketing Strategies, Web Design
2010 — 2011
Art Institute of Portland
BS, Digital Media Production
2003 — 2005
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