Jay Houllahan
Helping healthcare organizations turn data into decisions, efficiency, and better care
- Role
- Customer Success Senior Manager at White Plume Technologies
- Location
- Winchester, MA, US
- LinkedIn followers
- 500 followers
About Jay Houllahan
I help healthcare organizations understand where performance breaks down — and what to do about it.For more than a decade, I’ve worked inside healthcare SaaS platforms, partnering with clinical, operational, and executive leaders to translate data into clear decisions and measurable improvement. My work sits at the intersection of analytics, workflow, and execution — helping teams see what’s really happening, align around priorities, and turn insight into action.I’m most energized by roles where analytics drive smarter decisions, teams move faster with clarity, and improvements show up in day-to-day operations and financial outcomes.If you’re interested in connecting around healthcare performance, analytics, or operational improvement, I’d welcome the conversation.
Experience
Customer Success Senior Manager
May 2023 — Present · Birmingham, AL, US
Partnered with healthcare leaders to analyze performance data from a custom healthcare SaaS analytics platform, identifying operational and financial improvement opportunities.Built advanced Excel and pivot-based analyses that connected workflow behavior to revenue and efficiency outcomes.Led data-driven working sessions with frontline teams and executive stakeholders across a 27-account portfolio.Stayed engaged through execution to ensure insights translated into measurable improvement, adoption, and strong retenti
Education
Suffolk University
International Economics
Saint Michael's College
BS Economics
Skills
- Home
- First Time Home Buyers
- Mortgage Banking
- Financial Analysis
- Real Estate Economics
- Fha Financing
- Insurance
- Real Estate
- Refinance
- Loans
- Mortgage Lending
- 203k
- Investors
- Underwriting
- Risk Management
- Credit
- Loan Origination
- Investment Properties
- Fha
- Usda
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