Jay Hohfeler
Delivering real change to operations and the customer experience through process improvement and wise senior leadership
- Role
- Director- Service Delivery at Gl Seaman & Company
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jay Hohfeler
I’m an operations and customer care professional with a passion for process improvement that impacts the customer experience. As a former Fortune 10 corporate executive and a non-profit president, I’m known for delivering high-impact change in the most intractable business and cultural conditions. I flourish where roadblocks need facts, data and wise discernment. I am a clear and persuasive communicator. While managing dozens of teams across multiple cities and disciplines, I’m usually employees’ most admired boss-if I do say so myself. I’m a relational and accomplished leader who aligns trust and tangible results within organizations. I’m a process person. I’m wired for it. I think about efficiencies and customer service continually-almost like a persistent cough. If you seek to optimize operations, I may be the leader with the appetite and acquired skill to help.
Experience
Director- Service Delivery
Aug 2015 — Present · Carrollton, TX, US
Advancing process improvement and process design into the sales, design, operations & customer service of this high-end commercial furniture and design company.
Education
University of St. Thomas (TX)
Master of Business Administration (MBA), Business Administration and Management, General
1974 — 1978
Trinity University
Bachelor of Arts (BA), Secondary Education and Teaching
1974 — 1978
Skills
- Telecommunications
- Leadership
- Team Leadership
- Public Speaking
- Management
- Team Building
- Program Management
- Budgets
- Customer Experience
- Contract Negotiation
- Microsoft Office
- Team Management
- Executive Management
- Operations Management
- Project Planning
- Leadership Development
- Process Improvement
- Call Centers
- Business Development
- Technical Support
- Business Analysis
- Product Marketing
- Project Management
- Business Process Improvement
- Sales Operations
- Field Operations
- Customer Service
- Vendor Management
- Outsourcing
- Product Management
- Consulting
- Cross-Functional Team Leadership
- Fundraising
- Marketing Strategy
- Strategy
- Account Management
- Call Center
- Change Management
- Metrics
- Strategic Partnerships
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