Jayesh P C
Aspiring Product Manager | 12+ Years in Customer Experience & Product Collaboration | Turning User Insights into Product Impact | Driving Product-Market Fit, Retention, and Growth | Bridging CX & Product
- Role
- Customer Service Team Lead at Experience.com
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Jayesh P C
As a Customer Support Team Lead with 12+ years of experience, I’ve built a career around…
Experience
Customer Service Team Lead
Nov 2022 — Present · Chennai, IN
Collaborated with Product and Engineering to prioritize fixes; improved CSAT by 15% through faster feature releases.Built and maintained issue dashboards to visualize trends, influencing quarterly roadmap priorities.Designed internal process changes that reduced ticket backlog by 35%, demonstrating iterative improvement and MVP testing
Education
University of Madras
Master's degree
2010 — 2012
The New College, Chennai
Bachelor's degree
2007 — 2010
University of Madras
Master's degree
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