Jayesh Saini

About Jayesh Saini

Hard working and be a good learner is the only goal that I have set for myself. I always…

Experience

1. Process Developer - Banking & Financial Services

   Genpact

   Jan 2024 — Present · Jaipur, IN

   Actively listen & review the work performed by the team, making sure all is done according to compliance to policies and be able to rate that work in multiple parameters- Monitor and report agent-wise and team level quality, conduct calibration, performing fraud and compliance audits- Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives- Investigate escalations of inaccurate and/or improper course of action/decisions to understand the root cause(s) and implement corrective steps to improve quality- Analytical bent of mind with the ability to root cause basis data and drive decisions- Keep a pulse on the agent\'s knowledge and skill gaps, share the gap and help training team in creating a solution- Keep up to date and proficient in process voice and products- Provide feedback, coach, and mentor to Personnel as needed, and work closely with the operation Team Leaders and Personnel to meet the relevant Key Performance Indicator - Collect and share insights on process improvement, with training, operations or/and client- Maintain a deep understanding of client process and policies- Provide subject matter expertise- Provide quality assurance.

Education

• Cardiff Metropolitan University

  Master of Business Administration

  2018 — 2020

• University of Rajasthan

  Bachelor of Commerce

  2015 — 2018