Jayesh Temkar

About Jayesh Temkar

With over 16 years of extensive experience in technical service delivery, I have enhanced my skills in the SMS (Short Message Service)/ Communication industry, forging strong partnerships with numerous vendors and effectively onboarding international customers. My expertise includes a deep understanding of HTTP and SMPP, as well as proficiency in logs extraction and Linux commands comprehension. I specialize in managing routing as per provider services, handling Short Code, Long Code, and Alphanumeric Sender ID management, with a focus on automation.Additionally, I possess a proven track record of successfully implementing and integrating applications into Communication Platform as a Service (CPaaS) solutions. Managing second-generation communication products like RCS, WhatsApp, and Viber has been an integral part of my career.Furthermore, I have hands-on experience in the implementation of Cloud Number platforms. My expertise extends to Virtual Numbers / Direct Inward Dialing (DID), providing end-to-end and modular cloud-based solutions, covering purchasing, provisioning, switching, routing, billing, and invoicing of virtual phone numbers.As a Project Manager within the telecom domain, I specialize in OSS/BSS projects. My approach involves a Hybrid Methodology, skillfully blending Agile and Waterfall principles to tailor project management methodologies for complex projects, leading to optimized outcomes.To ensure smooth project progress and team coordination, I leverage popular project management tools like JIRA, Confluence, or similar platforms. This enables me to efficiently organize and manage user stories while monitoring the team\'s performance.If you\'re seeking a highly motivated professional to elevate your projects or CPaaS solutions to new heights, I am eager to connect and explore potential collaborations. Feel free to reach out to me via LinkedIn messaging or email at j••••••••@gmail.com.Gig link - - Freelancer & Consultant | Project Manager | Operations | Routing | Cloud Numbers | VoIP

Experience

1. Senior Manager of Customer Success

   Sinch

   Dec 2023 — Present

   Currently serving as Sr. Manager – Customer Success for one of Sinch\'s top revenue-generating banking clients. Developed and fostered relationships with clients through frequent face-to-face meetings, ensuring a thorough understanding of their needs and expectations. Facilitated seamless onboarding of new projects with clients\' vendors, showcasing API capabilities and streamlining processes for efficient collaboration. Coordinated between customers and internal development teams, effectively communicating customer expectations and ensuring alignment to deliver solutions that meet and exceed client needs. Amplified business volume by 15% through the provision of seamless services, particularly in SMS traffic, including MO/MT operations. Proactively informed customers about regulatory changes in the telecom industry, keeping clients abreast of the latest developments to ensure compliance and optimize communication strategies.

Education

• Maharashtra Tourism

  High School Diploma

• Mumbai University

  Bachelor of Commerce