Jayesh Ramparia

About Jayesh Ramparia

If you are not willing to learn, no one can help you. If you are determined to learn, no…

Experience

1. IT Manager (Global Service Desk)

   Amazon

   Mar 2015 — Present · Mumbai, IN

   In April 22, I received the Fulfillment Center\'s Shooting Star Award for my creative approach to being frugal.• Established a specialized control center with 29 shift engineers to provide support 24 x 7 for high severity contingency circumstances during the Diwali Sale. This team has addressed ~1600+ high severity incidence to support operation.•Contributed to the achievement of the SLA (Service Level Agreement) objective of 99%, the CSAT goal of 98%, and the OTTHQ goal of 98%. A dedicated team has been formed to provide RCA and countermeasures for any metrics breach as well as to monitor and improve IT metrics to address weekly business reviews. • The automated process was developed and simplified with the help of a technical teams script in order to reduce the number of man hours required to monitor 170 sites for switch alarms from 460 minutes to 40 minutes.

Education

• Mumbai University Mumbai

  Bachelor of Commerce - BCom, Business/Commerce, General

  1992 — 1996

Skills

• Microsoft Exchange
• Incident Management
• Dhcp
• Windows
• IT Service Management
• Operating Systems
• Service Delivery
• Technical Support
• IT Operations
• Vendor Management
• Antivirus
• Group Policy
• Dns
• Firewalls
• System Administration
• Information Security Management
• Sla
• Active Directory
• Windows Server
• Hardware
• Management
• Team Management
• Dynamic Host Configuration Protocol (Dhcp)
• Security
• Project Management
• Network Administration
• Solution Architecture
• Disaster Recovery
• Service Desk
• Troubleshooting
• Performance Management
• Servers
• Itil
• Leadership
• Data Center