Jayesh Pillai
Experienced ServiceNow Developer | Strong in Business Rules, Client Scripts, Service Catalog, Flow Designer, CMDB | Agile & ITIL | Excel • SQL • Power BI | Ex-Capgemini | Morningstar
- Role
- Servicenow Developer at Morningstar
- Location
- Aurangabad, MH, IN
- LinkedIn followers
- 500 followers
About Jayesh Pillai
Results-oriented and certified ServiceNow Developer with over 3 years of hands-on experience in ITSM, CMDB, and Service Catalog modules. Adept at designing, scripting, and deploying scalable ServiceNow solutions aligned with ITIL best practices. Proven ability to automate workflows, customize business rules, and manage CMDB with high data accuracy. Experienced in Agile environments, stakeholder collaboration, and performance monitoring using ServiceNow Performance Analytics. Recognized with performance awards for delivering high-quality outcomes and driving service improvement initiatives.
Experience
Servicenow Developer
Jan 2024 — Present
Developed Business Rules, Client Scripts, UI Policies to automate ITSM workflowsSupported change and incident management processes with focus on stability and responseManaged CMDB data and relationships for accurate impact analysisUsed Grafana and ServiceNow Performance Analytics to monitor system health and performanceCoordinated onboarding & asset tracking across IT and infrastructureHandled deployments, testing, and UAT support in collaboration with IT teamsCreated technical documentation and maintained knowledge base in ConfluenceActive contributor in Agile sprints, user story grooming, and retrospectivesAwarded “Star of the Quarter” and “Spot Award” for exceptional platform contributions
Education
Dr.Babasaheb Ambedkar Technological University, Lonere - Raigad
Bachelors of Technology
2017 — 2021
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